Your questions, answered

1. Choose your letter theme

Browse our collection of specific themes and choose the story that best reflects your child’s current world. Whether they are navigating change, being brave, or simply excited about their very first wobbly tooth, the right letter is waiting for them.

2. Select your font and color

Once you choose your theme, you will be given options that will make this keepsake uniquely theirs.

Choose between:

1) Colors: sage green or classic sapphire blue envelopes
2) Lettering: Classic or Script

Every visual element is designed to feel timeless.

3. Personalize the letter

This is where the true magic takes shape. You will be asked to share a few specific details with us, such as a recent triumph, the name of a beloved pet, or a specific moment of bravery. We want to create a letter that was written exclusively for them.

4. We craft with care & deliver

Your story is formatted by hand in our studio. Your order arrives in discreet packaging. Inside you will find a heartfelt, personalized letter, written as if it truly came from the Tooth Fairy.

All magical letters are carefully prepared and dispatched from our studio within 24 to 48 hours. The estimated delivery time depends on your location and the delivery method selected at checkout:

• Germany:
  Standard delivery: 3–5 business days
  Tracked delivery: 2–3 business days
• European Union & Monaco:
  Standard delivery: 5–10 business days
  Tracked delivery: 5–7 business days
• Switzerland & Liechtenstein:
  Standard delivery: 5–10 business days
  Tracked delivery: 5–7 business days
  Sent as a small parcel with a customs declaration. Orders above about CHF 60 may be subject to Swiss import VAT.
• USA:
  Standard delivery: 10–21 business days
  Tracked delivery: 10–21 business days
• Australia & New Zealand:
  Standard delivery: 10–21 business days
  Tracked delivery: 10–21 business days

We can't guarantee exact delivery dates. Once your letter is with the carrier, the delivery time depends on their service.

Standard delivery goes straight into the letterbox, so no signature is needed. Tracked delivery to Europe, Australia and New Zealand is also delivered without a signature. Tracked delivery to the USA is a registered letter and needs a signature on delivery.

Because every letter is individually personalized, custom items cannot be returned or refunded once produced. Naturally, this does not affect your statutory warranty rights in case of damages or errors on our part.

We're always here to help! You can reach us anytime at hello@departmentofmagicalletters.com. We aim to reply to all inquiries within 24–48 hours.

Because letters enter production quickly, changes or cancellations are only possible within 24 hours of purchase. Please contact us as soon as possible at hello@departmentofmagicalletters.com with your order number and requested changes.

While low-value stationery typically passes through seamlessly, please note that any potential import duties, taxes, or local customs fees remain the responsibility of the customer.